Most importantly, we want you to love our award-winning Firewood Feeder® products…because of how they help you store wood in the best way for the best log fires in your home (and even the homes of anyone you might also want to buy them for too). Just saying!
As well as for how they look. Because we want our Firewood Feeder® to improve this aspect your life…where you’re now able to enjoy lovely log fires even more. So, if you’re not happy with the product, then we want to offer you a guarantee.
So if you receive a product that’s damaged or defective before you use it, then please contact us within 7 days informing us of the exact problem and take photos and, if you also wish, a video of the item. You can return it within 28 days and either get a replacement or a refund. Just make sure you give us your order number and return the item in its original packaging. Thank you!